Returns & Exchanges

Custom Apparel Policy Custom-made or personalized items are final sale. These include items with custom prints, names, colors, or special requests. They may only be returned or exchanged in cases of: -Manufacturing defect -Incorrect order received (wrong size/design) Please contact us within 7 days of delivery if there is an issue with a custom order. Returns & Exchanges (Non-Custom Items) We accept returns and exchanges on non-custom items within 30 days of receiving your order. Conditions: -Item must be unworn, unwashed, an in original condition -Customer is responsible for return shipping (unless error on our part) To start a return or exchange, please contact us -cultureshockab@gmail.com -Facebook.com/cultureshockab Damaged or Incorrect Incorrect Orders If you receive a damaged or incorrect item, please reach out within 7 days with photos. We will repair, replace, or issue store credit as appropriate. Need Help? We're here to help with any order issues. Message us anytime at cultureshockab@gmail.com

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Culture Shock

Delivery

Local Pickup(Barrhead AB) Customers may pick up their orders in-store at Culture Shock in Barrhead. You will receive a notification when your order is ready for pickup. Canada-Wide Shipping We ship across Canada via Canada Post. Shipping rates are calculated at checkout based on weight and location. Delivery times may vary depending on order and region. -Alberta & Prairies: 3-7 business days -Eastern Canada: 5-10 business days -Remote/Northern areas: May take longer Once shipped, tracking information will be provided if available.

Payment Info

Accepted Payment Methods" -Credit & Debit Cards (Visa, Mastercard, etc.) -E-transfer-Send payment to cultureshockab@gmail.com (please include order number in the message) -Cash in store-Available for local pickup orders in Barrhead Secure Checkout: All payments are processes through secure and encrypted services. Your personal and payment information is protected and never shared with third parties. Order Confirmation: Once your payment is received, you'll receive a confirmation with pickup or shipping details. If paying by e-transfer, your order will be confirmed once the transfer is received.